How to Contact Us

Mental Health Carers ARAFMI is a community based organisation giving support to family and friends of people with mental illness and promotes health and well being. Mental Health Carers Central Coast can help by offering support and information to families, carers, friends, children and young people in these situations on the Central Coast of NSW.

If you live on the Central Coast of NSW, and would like help from ARAFMI, please contact us on
(02) 4369 4233.

Mental Health Carers Central Coast's main office at Kincumber is open 9am to 4.30pm
Monday to Friday.

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Kincumber Arafmi Kincumba Cottage 6/20-22 Kincumber Street Kincumber NSW 2251	Recreation Programme Yakkalla Cottage 6 Community Road Bateau Bay NSW 2261

Postal Address: PO Box 6159 Kincumber NSW 2251 Phone: (02) 4369 4233 Fax: (02) 4363 1069 To email the Kincumber office, click here	Postal Address: PO Box 4325 Bay Village NSW 2261 Phone: (02) 4334 3666 Fax: (02) 4332 7806 To email the Recreation Program, click here

To contact ARAFMI in other parts of NSW or in other states or territories of Australia, please click here for Arafmi NSW details.

Mental Health Carers Central Coast offers support and information to family and friends of people with mental illness, and promotes mental health and wellbeing.

The quickest, most direct way to make contact with Mental Health Carers Central Coast is to telephone (02) 4369 4233.

But if you'd prefer to contact us by email, here's a few things you should know:

Click here to send an email

Who gets your email?

When you send us an email, we treat it confidentially, like all other personal information.

If you are over 18 years old

Your email goes to our Family Support Coordinator, who will respond directly to you.

If you are under 18 years old

Your email goes directly to our Family Support Coordinator, who will read your email and, depending on your situation, will respond directly to you or ask our Young ARAFMI Worker to respond to you.

How long will it take to get a response?

Emails are checked daily (Monday to Friday). We aim to respond to your message within one week.

However, exactly how long it takes depends on a number of things – especially on how many other emails or phone contacts we've had. So please be patient – we will respond to your email as soon as we can. It's better if you wait for us to respond to your first email, rather than sending another one, unless your situation has changed.

If you'd like us to reply to your email by phone, please include contact details in the optional section at the bottom of the email form.

Mandatory Reporting

Please note:
As with all community services, we are mandatory reporters. This means that if there are children at risk, or suspected as being at risk of abuse or neglect, we are required by law to report this to DOCS.

We also have specific duty of care and reporting requirements, which may also override confidentiality.

If you are concerned about these issues, please discuss this with the Family Services Coordinator on
(02) 4369 4233.

For urgent, after hours or weekend help

Mental Health Carers Arafmi is not an emergency service.

If you need urgent help, here are some phone numbers you can call:

Central Coast NSW Mental Health Central Intake	4320 3500
Lifeline	13 11 14
Kids Helpline	1800 55 1800
Police/Ambulance	000

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